Professional aerial data, inspection, and monitoring services across the North East and UK.
We support construction, infrastructure, energy, and commercial projects with accurate data capture, structured reporting, and safety-led operations.
Focused on clarity, compliance, and reliable outcomes.
Last Updated: January 13, 2026
These Terms of Use govern your access to and use of our website and services. By using our services or website, you agree to be bound by these terms. Please read them carefully before engaging with Drone Services North East.
By accessing our website at droneservicesnortheast.co.uk or engaging with our services, you agree to these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.
These terms apply to all users, including clients, prospective clients, and website visitors. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Drone Services North East provides professional drone operations including:
All services are subject to site suitability assessment, weather conditions, regulatory permissions, and contractual agreement. We reserve the right to decline projects that do not meet safety, legal, or operational requirements.
You may use our website for lawful purposes only. You agree not to:
We reserve the right to suspend or terminate access to our website for any user who violates these terms.
All projects begin with an initial consultation to discuss requirements, site conditions, and deliverables. Following consultation, we provide a fixed-price quote outlining:
A binding contract is formed when:
Quotes are valid for 30 days from the date of issue. Pricing may be subject to change if site conditions, scope, or requirements change significantly.
We accept payment via bank transfer (BACS), credit/debit card, or company purchase order (for established clients). Payment details are provided on invoices.
Late payments may incur interest charges at a rate of 8% above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998. Deliverables may be withheld until full payment is received.
If you dispute any invoice, you must notify us in writing within 7 days of receipt, specifying the disputed amount and reasons. Undisputed amounts remain payable on the original due date.
If weather conditions prevent safe operations, we will reschedule at no additional cost. Weather-related cancellations do not incur fees. We monitor forecasts closely and provide as much advance notice as possible.
If we need to reschedule due to equipment failure, regulatory issues, or unforeseen circumstances, we will provide alternative dates at no additional cost. If alternative dates cannot be agreed, a full refund will be provided.
Upon full payment, you own all processed deliverables (reports, orthomosaics, point clouds, imagery, etc.) for your internal use. Raw data (unprocessed images, flight logs) remains the property of Drone Services North East unless otherwise agreed.
You may use deliverables for:
You may not:
We reserve the right to use project imagery and data (anonymized where necessary) for portfolio, marketing, and case study purposes unless you request confidentiality in writing. Sensitive or confidential projects will not be used without explicit permission.
All content on our website — including text, images, graphics, logos, videos, and software — is the property of Drone Services North East or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our website content without prior written permission. Limited use for personal, non-commercial reference is permitted (e.g., saving a page for offline reading).
While we strive to deliver high-quality, accurate services, aerial data and inspections have inherent limitations:
To the fullest extent permitted by law, Drone Services North East's liability for any claim arising from our services is limited to the total fees paid for the specific project. We are not liable for:
We maintain £10M Public Liability Insurance and Professional Indemnity Insurance. Insurance certificates are available on request.
Our services provide technical data and visual observations. We do not provide engineering design, structural calculations, legal advice, or certified surveying services unless explicitly stated. Always consult qualified professionals (structural engineers, surveyors, legal advisors) for design, compliance, and decision-making purposes.
You are responsible for:
We will:
If site conditions are found to be unsafe or significantly different from those described, we reserve the right to suspend operations until hazards are resolved. Additional fees may apply if significant changes to scope or safety measures are required.
We treat all client information, project details, and deliverables as confidential unless:
If your project involves commercially sensitive or security-critical information, please inform us in writing so we can implement additional confidentiality measures.
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:
In such cases, we will make reasonable efforts to reschedule or provide alternative solutions. If performance becomes impossible, either party may terminate the contract with a pro-rata refund for work not completed.
If a dispute arises, both parties agree to:
Both parties agree to act reasonably and in good faith to resolve disputes without unnecessary delay or expense.
These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
We reserve the right to modify these Terms of Use at any time. Changes will be communicated via:
Continued use of our website or services after changes take effect constitutes acceptance of the updated terms. Existing contracts in progress remain subject to the terms agreed at the time of contract formation.
Drone Services North East
Email: contact@droneservicesnortheast.co.uk
Phone: 0191 731 8555
Website: droneservicesnortheast.co.uk
For questions about these Terms of Use, service bookings, or general enquiries, please contact us using the details above.
If you have any questions about our Terms of Use or need clarification on any clause, we're here to help.